TO LOG IN TO THE MEMBERS' PORTAL
If you know how to use the portal, click here to log in (this will open in a new tab): Members Portal Login
(There are some Troubleshooting tips at the bottom of this page)
WHAT IS THE MEMBERS' PORTAL?
It is part of our Beacon System and is where you can:-
• Renew your membership when it is due. Each time you log in to the Portal you are told when your membership expires. From the 1st January each year, you will be given the option to renew online.
• Check and, if necessary, update your personal contact details. This includes: your address; home phone number; mobile telephone number; email address. You are asked to check your details whenever your information changes or at least once a year. We would also encourage members to provide emergency contact details here.
• Enrol in a group online.
• Have a replacement Membership card emailed to you.
• View and/or download a personal calendar, showing your group meetings and the u3a’s Monthly Open Meetings.
The Portal also has the option to:-
• Set a security question and answer. This is intended for future use and is not mandatory at the moment.
• Upload a photo. NB Members are asked NOT to use this option, as it may cause problems when membership cards are printed.
HOW TO LOG IN TO THE MEMBERS PORTAL
The Members Portal login page looks like the screenshot. You need to use your email address and a password which you set the last time you logged in to the Members Portal.
If you have not logged on to the Members Portal before please go to the Members Portal login page and choose the option 'Register for a Membership Account' and follow the instructions which appear.
If you have logged onto the Members Portal before but have now forgotten the password, please use the 'Forgotten Password' button to receive a temporary password, which you can then change to one of your own choosing.
LOG-IN PROBLEMS
If you are unable to log in, please check the following:-
• You have registered for a membership account. The first time you use the Members Portal, you will need to set up a password for your account. To do this, on the Members Portal login page, click on the blue link which says "Register for a membership account" and then follow the instructions. Once you have set up a password you will then be able to use it to log in to the Members Portal.
• You have used the correct email address, without any capital letters. This should be the email address which you gave us when you joined the u3a or notified us that you have changed it and provided us with the new address.
NB if you have had your email address updated since you last logged in to the Members Portal, please select the 'Verify Email' option and follow the instructions which appear.
• You have used the correct password - if you have forgotten your password please click on 'Forgotten Password' and follow the instructions.
• You haven't copied and pasted, or used auto-fill, to complete any of the fields. This may work on some devices/browsers but it doesn't always, so it's best to type the information each time.
• You haven't mistakenly entered a blank space before or after any of the information you have entered. Leading and trailing spaces are treated as invalid by the validation process and are the most frequent cause of members not being able to log in. They seem to occur most often when using mobile phones, iPads or other tablet devices, so take extra care if you are using one of these.
One last thing to try - if you have another browser or device you can use, it is worth trying to log in on that to see if there is an issue with a particular browser/device.
If you still have problems, please email the Technical Support Team
Renewing Membership on-line Help
When it is time to renew your membership, please click on the link below to see some step by step guidance.
Please note - the option to renew via the Members Portal only appears on your profile when your membership has expired.